Career – Cloud Managed Services Leader

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CLOUD MANAGED SERVICES LEADER (Gland)

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We are looking for talents...

We are looking for a dynamic, extroverted and talented Cloud Managed Services Leader with excellent verbal, presentation, and written communication skills.

You will be responsible for our Cloud Managed Services practice and your mission will be growing, leading, motivating and overseeing the day-to-day management of a team of Cloud Support Engineers –ensuring that the team provides a first-class, (predominantly SLA driven) service to OSB’s customers when dealing with and resolving a variety of managed service enquires.

This is a very customer-focused, hands-on role where the Team Leader will also be expected to support the Sales team during pre-sales activities, handle and resolve customer queries, as well as undertake the day-to-day management aspects that the position requires.

The ideal candidate will be the trusted advisor to the customer for the effective run of the services, at the same time encouraging effective teamwork by seeking input from team members, supporting them (technically and operationally), and fostering continuous improvement by encouraging ideas and recommendations for procedural, operational and system improvements.

What you will do...

The Cloud Managed Services Leader will be part of OSB’s Operational Leadership Team and what we will expect from you is to:

Coordinate and manage the day-to-day activities of the team by monitoring and managing the distribution of the daily workload evenly across all team members
Motivate, coach and develop the team to deliver a first-class Cloud service
Liaise with customers regarding post-sales requirements, delivery, and gather input for ongoing service reviews
Ensure all Managed Service provisions are delivered on time and in accordance with OSB’s business customers expectations and that ordering, delivery & support is planned and scheduled accordingly with both internal and external stakeholders
Set clear objectives, evaluate progress against objectives, and instil performance-oriented culture with focus on accountability
Contribute to the ongoing development of the Managed Services function by sharing knowledge, experience and expertise with other Practice Leaders
Recognize opportunities for improvements to procedures by proactively offering ideas and solutions
Encourage team input into procedures and practices – assisting them in developing their ideas
Provide an escalation level for problem support, management, resolution and communication as appropriate
Ensure key SLAs are met for provisioning and support and to ensure progress updates are provided as required where service issues are identified
Ensure activity on projects is regularly monitored to ensure milestones are met
Assist the team where required by actively working on customer issues, handling calls etc…

Your Profile...

A proven experience in a combined customer service handling / technical support role in a Microsoft-centric environment
Experience within an Microsoft Cloud environment (M365, D365 and Azure) is a must but previous experience on AWS and GCP is recommended
Good academic background with a degree or equivalent qualification in Information Technology
Experience in motivating and leading others or deputizing in the team leader’s absence
Previous team leading experience in a similar role in a IT Consulting and Services business
High standard of both written and verbal communication
Capable of managing own workload with minimal supervision to tight deadlines
Able to prioritize and distribute team workload effectively
Able to deal with challenging customers and staffing issues in a professional and supportive manner and to see these through to resolution
Keen to offer ideas and solutions to develop the Managed Service practice
Highly motivated and results oriented; entrepreneurial spirit
Good knowledge of French and English, both written and spoken is absolutely essential; German is a plus
CH/EU citizenship mandatory

Why OSB is for you...

One Step Beyond is one of the fastest-growing companies in Switzerland and expanding its operations in Budapest, Hungary. We are a native Cloud Consulting company, helping organizations embrace Cloud technology. Our mission is to accompany our clients through “The Cloud Journey” to effectively leverage the Cloud’s disruptive technologies to better serve our customers and digitally transform their businesses.

Since 2022, we joined forces with e-Xpert Solutions to create Swiss Expert Group SA, the leading independent group in Switzerland in Cybersecurity and Cloud Solutions.

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