{"id":1466,"date":"2026-02-16T14:13:10","date_gmt":"2026-02-16T13:13:10","guid":{"rendered":"https:\/\/www.osb.group\/?page_id=1466"},"modified":"2026-02-16T15:11:22","modified_gmt":"2026-02-16T14:11:22","slug":"customer-journey-solutions-dynamics-365","status":"publish","type":"page","link":"https:\/\/www.osb.group\/de\/customer-journey-solutions-dynamics-365\/","title":{"rendered":"Business Applications"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; module_id=&#8221;customer-journey&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; da_popup_slug=&#8221;customer-journey&#8221; da_disable_devices=&#8221;off|off|off&#8221; global_colors_info=&#8221;{}&#8221; da_is_popup=&#8221;off&#8221; da_exit_intent=&#8221;off&#8221; da_has_close=&#8221;on&#8221; da_alt_close=&#8221;off&#8221; da_dark_close=&#8221;off&#8221; da_not_modal=&#8221;on&#8221; da_is_singular=&#8221;off&#8221; da_with_loader=&#8221;off&#8221; da_has_shadow=&#8221;on&#8221;][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_menu menu_id=&#8221;21&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_menu][et_pb_divider _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,2_3&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_image src=&#8221;https:\/\/www.osb.group\/wp-content\/uploads\/2025\/01\/Customer-Journey.png&#8221; title_text=&#8221;Customer Journey&#8221; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;Inter|700|||||||&#8221; header_text_color=&#8221;#005596&#8243; header_font_size=&#8221;3em&#8221; header_line_height=&#8221;1.2em&#8221; header_font_size_tablet=&#8221;3em&#8221; header_font_size_phone=&#8221;2em&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Business Applications<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.25.2&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Inter||||||||&#8221; text_font_size=&#8221;1.2em&#8221; text_line_height=&#8221;1.4em&#8221; header_2_font=&#8221;Inter||||||||&#8221; header_2_text_color=&#8221;#000000&#8243; header_2_font_size=&#8221;2em&#8221; header_2_line_height=&#8221;1.2em&#8221; header_2_font_size_tablet=&#8221;2em&#8221; header_2_font_size_phone=&#8221;1.5em&#8221; header_2_font_size_last_edited=&#8221;on|desktop&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>Verwandeln Sie das Kundenerlebnis mit Microsoft Dynamics, durch die Cloud, Innovation mit GenAI und erweiterte Sicherheitsma\u00dfnahmen.<\/h2>\n<ul>\n<li><strong>Neuorientierung des Kundenerlebnisses<\/strong>: Gestalten Sie Interaktionen individuell und f\u00f6rdern Sie das Wachstum mit Dynamics 365 CRM unter Einbindung von Cloud und GenAI.<\/li>\n<li><strong>Datenanalyse<\/strong>: Nutzen Sie GenAI f\u00fcr pr\u00e4zise und vorausschauende Kundenanalysen.<\/li>\n<li><strong>Optimierung von Prozessen<\/strong>: Verbessern Sie CRM-Prozesse durch Automatisierungen und Effizienzgewinne.<\/li>\n<li><strong>Steigerung der Kundenbindung<\/strong>: Schaffen Sie langfristige Beziehungen mit ma\u00dfgeschneiderten, kanal\u00fcbergreifenden Interaktionen.<\/li>\n<li><strong>Schutz von Kundendaten<\/strong>: Sch\u00fctzen Sie sensible Kundendaten mit verst\u00e4rkter Sicherheit und Compliance.<\/li>\n<\/ul>\n<h4><\/h4>\n<h4>RELEVANTE TECHNOLOGIEN<\/h4>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-1218 alignnone\" src=\"https:\/\/www.osb.group\/wp-content\/uploads\/2025\/01\/Microsoft_popup.png\" alt=\"\" width=\"140\" height=\"70\" \/><\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>","protected":false},"excerpt":{"rendered":"<p>Help your business transform customer experiences with Microsoft Dynamics 365 customer journey solutions. Leverage cloud power, AI-driven insights and secure CRM workflows to personalise engagement, streamline processes and drive meaningful growth across all customer touchpoints.<\/p>","protected":false},"author":2,"featured_media":1180,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<p>\u00a0<\/p>\r\n<!-- wp:divi\/placeholder \/-->","_et_gb_content_width":"","footnotes":""},"class_list":["post-1466","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.8 (Yoast SEO v26.8) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Customer Journey Solutions | Personalised Engagement &amp; Growth<\/title>\n<meta name=\"description\" content=\"Boost customer engagement and drive business growth with tailored customer journey solutions powered by Microsoft Dynamics 365, cloud technologies and AI. Personalise experiences, optimise workflows and secure data across all touchpoints.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.osb.group\/de\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Leading Cloud Solutions Provider in Suisse Romande | OSB Group\" \/>\n<meta property=\"og:description\" content=\"OSB Group delivers expert cloud solutions in Suisse Romande, specializing in secure cloud migration, hybrid cloud architecture, managed cloud services, and cloud security tailored for Swiss businesses.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.osb.group\/de\/\" \/>\n<meta property=\"og:site_name\" content=\"One Step Beyond SA\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-16T14:11:22+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.osb.group\/wp-content\/uploads\/2025\/01\/Customer-Journey.png\" \/>\n\t<meta property=\"og:image:width\" content=\"120\" \/>\n\t<meta property=\"og:image:height\" content=\"120\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"Top Cloud Solutions in Suisse Romande | OSB Group\" \/>\n<meta name=\"twitter:description\" content=\"Partner with OSB Group for reliable cloud migration, hybrid cloud deployment, and managed cloud security services in Suisse Romande.\" \/>\n<meta name=\"twitter:label1\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data1\" content=\"2\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.osb.group\/customer-journey-solutions-dynamics-365\/\",\"url\":\"https:\/\/www.osb.group\/\",\"name\":\"Customer Journey Solutions | Personalised Engagement & Growth\",\"isPartOf\":{\"@id\":\"https:\/\/www.osb.group\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.osb.group\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.osb.group\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.osb.group\/wp-content\/uploads\/2025\/01\/Customer-Journey.png\",\"datePublished\":\"2026-02-16T13:13:10+00:00\",\"dateModified\":\"2026-02-16T14:11:22+00:00\",\"description\":\"Boost customer engagement and drive business growth with tailored customer journey solutions powered by Microsoft Dynamics 365, cloud technologies and AI. Personalise experiences, optimise workflows and secure data across all touchpoints.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.osb.group\/#breadcrumb\"},\"inLanguage\":\"de\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.osb.group\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"de\",\"@id\":\"https:\/\/www.osb.group\/#primaryimage\",\"url\":\"https:\/\/www.osb.group\/wp-content\/uploads\/2025\/01\/Customer-Journey.png\",\"contentUrl\":\"https:\/\/www.osb.group\/wp-content\/uploads\/2025\/01\/Customer-Journey.png\",\"width\":120,\"height\":120,\"caption\":\"Visual representation of OSB Group\u2019s customer journey services, designed to map client experiences, optimize engagement strategies, and deliver personalized services for improved customer satisfaction.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.osb.group\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Accueil\",\"item\":\"https:\/\/www.osb.group\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Home\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.osb.group\/#website\",\"url\":\"https:\/\/www.osb.group\/\",\"name\":\"One Step Beyond SA\",\"description\":\"Inspired by the Cloud. Enabled ...\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.osb.group\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Customer Journey Solutions | Personalised Engagement & Growth","description":"Boost customer engagement and drive business growth with tailored customer journey solutions powered by Microsoft Dynamics 365, cloud technologies and AI. Personalise experiences, optimise workflows and secure data across all touchpoints.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.osb.group\/de\/","og_locale":"de_DE","og_type":"article","og_title":"Leading Cloud Solutions Provider in Suisse Romande | OSB Group","og_description":"OSB Group delivers expert cloud solutions in Suisse Romande, specializing in secure cloud migration, hybrid cloud architecture, managed cloud services, and cloud security tailored for Swiss businesses.","og_url":"https:\/\/www.osb.group\/de\/","og_site_name":"One Step Beyond SA","article_modified_time":"2026-02-16T14:11:22+00:00","og_image":[{"width":120,"height":120,"url":"https:\/\/www.osb.group\/wp-content\/uploads\/2025\/01\/Customer-Journey.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_title":"Top Cloud Solutions in Suisse Romande | OSB Group","twitter_description":"Partner with OSB Group for reliable cloud migration, hybrid cloud deployment, and managed cloud security services in Suisse Romande.","twitter_misc":{"Gesch\u00e4tzte Lesezeit":"2\u00a0Minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.osb.group\/customer-journey-solutions-dynamics-365\/","url":"https:\/\/www.osb.group\/","name":"Customer Journey Solutions | Personalised Engagement & Growth","isPartOf":{"@id":"https:\/\/www.osb.group\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.osb.group\/#primaryimage"},"image":{"@id":"https:\/\/www.osb.group\/#primaryimage"},"thumbnailUrl":"https:\/\/www.osb.group\/wp-content\/uploads\/2025\/01\/Customer-Journey.png","datePublished":"2026-02-16T13:13:10+00:00","dateModified":"2026-02-16T14:11:22+00:00","description":"Boost customer engagement and drive business growth with tailored customer journey solutions powered by Microsoft Dynamics 365, cloud technologies and AI. Personalise experiences, optimise workflows and secure data across all touchpoints.","breadcrumb":{"@id":"https:\/\/www.osb.group\/#breadcrumb"},"inLanguage":"de","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.osb.group\/"]}]},{"@type":"ImageObject","inLanguage":"de","@id":"https:\/\/www.osb.group\/#primaryimage","url":"https:\/\/www.osb.group\/wp-content\/uploads\/2025\/01\/Customer-Journey.png","contentUrl":"https:\/\/www.osb.group\/wp-content\/uploads\/2025\/01\/Customer-Journey.png","width":120,"height":120,"caption":"Visual representation of OSB Group\u2019s customer journey services, designed to map client experiences, optimize engagement strategies, and deliver personalized services for improved customer satisfaction."},{"@type":"BreadcrumbList","@id":"https:\/\/www.osb.group\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Accueil","item":"https:\/\/www.osb.group\/"},{"@type":"ListItem","position":2,"name":"Home"}]},{"@type":"WebSite","@id":"https:\/\/www.osb.group\/#website","url":"https:\/\/www.osb.group\/","name":"One Step Beyond SA","description":"Inspired by the Cloud. Enabled ...","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.osb.group\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de"}]}},"_links":{"self":[{"href":"https:\/\/www.osb.group\/de\/wp-json\/wp\/v2\/pages\/1466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.osb.group\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.osb.group\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.osb.group\/de\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.osb.group\/de\/wp-json\/wp\/v2\/comments?post=1466"}],"version-history":[{"count":6,"href":"https:\/\/www.osb.group\/de\/wp-json\/wp\/v2\/pages\/1466\/revisions"}],"predecessor-version":[{"id":1550,"href":"https:\/\/www.osb.group\/de\/wp-json\/wp\/v2\/pages\/1466\/revisions\/1550"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.osb.group\/de\/wp-json\/wp\/v2\/media\/1180"}],"wp:attachment":[{"href":"https:\/\/www.osb.group\/de\/wp-json\/wp\/v2\/media?parent=1466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}